Home care is going through some tough times in the Netherlands. Margins are under pressure and care organizations are facing an increasing challenge to match supply and demand. At present, neighbourhood working, in small teams, has again increased in popularity. Additionally, large care institutions are trying to reduce overheads and focus more on their clients.
Home care planning
Home care planning distinguishes between three important disciplines:
1. Staff planning;
2. Client planning; and
3. Route planning, which matches the schedules of clients and staff.
(See the left-hand column for further explanation about these different types of planning.)
The dominant trend is to decentralize the planning process. In the case of decentralized planning, it remains important to set one central framework and to check the planning and improve it where necessary. In short: decentralized planning does not automatically mean that the planning process can be abandoned. Operational processes form the heart of an organization and must therefore be organized as best as possible and be supported by the best ICT and other resources. This means realizing a certain productivity as early as in the planning stage. Poor planning by definition results in reduced productivity.
Once the planning is arranged properly, the next step is to accurately register the work, based on the current planning. Accurate records should not be mistaken for an administrative burden. At helpLine one visit can be registered with just two clicks. This not only provides all necessary information on the levels of activities and products, but also about irregular working hours allowances, travel times and compensation hours.
Team leaders and managers in the healthcare industry find themselves caught between many fires. The difficult relationship between 'production' and quality and personal attention requires all of their focus. In addition, they face the challenge of safeguarding new organization forms and models in their teams; as there is no doubt that the way in which care is provided will change. Managers are becoming more responsible for results, which makes it essential to always have the correct and latest information. Only then can immediate support be provided and lessons be learned from the progress of the 'production'. Benchmarking with other teams and organizations help to create a learning organization.
Naturally, everything centres around the client and, to put it bluntly, the source of income for the care organization. For many, it might be too soon to involve clients in the operational process, but this is the reality at helpLine.The parents’ portal for child and youth healthcare (JGZ+) is proof that requesting and managing appointments fulfils a large demand. An online Internet page for each client containing all relevant information about his or her care is only the start. helpLine is happy to provide you with more information about client 2.0.